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August 15, 2018

The short answer is:

"CRM creates a simple user interface for a collection of data that helps businesses recognize and communicate with customers in a scalable way." 

as Jason Kulpa said.

CRM helps businesses build a relationship with their customers that, in turn, create...

Set the right foundation for digital transformation without getting carried away by hype or sales pitches.

I spoke to more than 30 CEOs over the last 12 months about a range of topics including digital transformation.

These CEOs represent midsize to large companies in f...

Credit: Thinkstock

In today's digital workforce, it's not enough simply to manage. Workers are looking for authentic leadership.

A funeral seems like the last place to find professional leadership lessons, but at the service celebrating her mother's life, LaVerne Council...

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